Shipping Policy

Effective Date: April 21, 2025

We ship all Good Haven products with care to ensure they arrive fresh and intact.

1. Processing Time

Orders are processed within 2–5 business days. Orders placed on weekends or holidays begin processing the next business day.

2. Shipping Methods & Rates

Shipping is available via USPS, UPS, or FedEx. Rates are calculated at checkout based on your location and order weight.

3. Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.

4. Delivery Times

Delivery times vary by location but typically range from 3–7 business days after shipping.

5. Incorrect Shipping Info

Please double-check your shipping address. We are not responsible for delays or losses due to incorrect information.

6. Damaged Packages

If your item arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage.